Service Policy - Frequently Asked Questions
Do you accept walk-ins or drop-offs?
No. I work from a private home office. Pickup and delivery are included with service by appointment only.
Will pets be present during pick-up or drop-off?
If you have pets, please make sure they’re fully secured, either in a closed room or safely contained outside, before I arrive. This ensures everyone’s safety and helps me work without distractions. Thanks for your understanding.
Do you charge for diagnosis?
Yes. Every service begins with a required diagnostic to assess the issue. This fee is non-refundable, non-negotiable, and due when your device is returned, even if you decline recommended service or repair. A priority service option is available for faster turnaround.
Why do you charge a diagnostic fee?
It covers the time and expertise needed to properly evaluate your issue. It allows me to deliver reliable, professional results.
Do you accept credit or debit cards?
No. Payment is accepted by cash or check made out to Southwick Computer Services.
Do you service Apple products?
Yes and no. We don’t perform hardware repairs due to Apple’s restrictive policies and planned obsolescence. However, we offer software support such as virus removal, printer and email troubleshooting, and, where possible, data recovery on certain Apple computers.
Do you build custom gaming PCs?
Yes! We build custom gaming PCs designed for performance and reliability. Whether you want a casual gaming system or a high-end rig for demanding titles, we’ll tailor it to your needs and budget. Contact us today to get started.
Can I call or email with a quick question or problem?
No. I don’t provide free tech support, diagnostics, or troubleshooting by phone or email. If you’re experiencing an issue, I’m happy to schedule a service appointment for a proper evaluation. Like any professional service, my time and expertise are valuable. What may seem like a quick question often requires detailed attention and hands-on assessment.
What if I just want to know what computer, printer, or device to buy?
Recommendations are available through a consultation service tailored to your needs, usage, and goals. If you'd like expert guidance, simply reach out to schedule a session.
Can I get a discount by paying cash, match another quote, or offer referrals instead of payment?
No. I don’t compete on price. I compete on quality and results. Cheap IT isn’t good, and good IT isn’t cheap.
What if we’re a business?
All clients follow the same diagnostic process. If you need an on-site evaluation, I offer a separate consultation service for business clients.
Ready to get started?
Reach out anytime. I’m here when you’re ready for expert computer service and support done right.
Business Hours
Hours
Monday - Friday: 9AM - 5PM
Saturday: Closed
Sunday: Closed
