Service Policy - Frequently Asked Questions
Do you service businesses?
Yes! We provide professional IT support for businesses: security, hardware, software, maintenance, and data backup, ensuring your systems are secure, reliable, and operating efficiently.
Do you accept walk-ins or drop-offs?
No. I work from a private home office. All service is by appointment with pickup and delivery included.
Will pets be present during pick-up or drop-off?
If you have pets, please secure them in a closed room or safely outside before I arrive. This ensures safety and allows me to work without distractions.
Do you charge for diagnosis?
Yes. Every service begins with a required diagnostic or on-site consultation to assess the issue. The fee is non-refundable, non-negotiable, and due upon completion, even if recommended service or repair is declined.
Why do you charge a diagnostic fee?
It covers the time and expertise needed to properly evaluate your issue and allows me to deliver professional, reliable results.
Can I get a cash discount, match another quote, or pay with referrals?
No. I don’t compete on price. I compete on quality and long-term solutions. Cheap IT isn’t good, and good IT isn’t cheap.
Can I supply my own hardware or software?
No. All hardware and software must be provided through us. This ensures full compatibility, reliable performance, and authentic, licensed software. It also allows us to stand behind the quality of the work and provide proper warranty coverage.
Do you accept credit or debit cards?
No. Payment is accepted by cash or check made out to Southwick Computer Services.
Do you service Apple products?
Yes and no. We don’t perform hardware repairs due to Apple’s restrictive policies and planned obsolescence. However, we offer software support such as virus removal, printer and email troubleshooting, and, where possible, data recovery on certain Apple computers.
Do you build custom gaming PCs?
Yes! We build custom gaming PCs designed for performance and reliability. Whether you want a casual gaming system or a high-end rig for demanding titles, we’ll tailor it to your needs and budget. Contact us today to get started.
Can I call or email with a quick question or problem?
No. I don’t provide free tech support, diagnostics, or troubleshooting by phone or email. If you’re experiencing an issue, I’m happy to schedule a service appointment for a proper evaluation. Like any professional service, my time and expertise are valuable. What may seem like a quick question often requires detailed attention and hands-on assessment.
Business Hours
Hours
Monday - Friday: 9AM - 5PM
Saturday: Closed
Sunday: Closed
