Robert was quick to respond. The whole experience was highly professional. Had a custom gaming PC that would not boot. After finding a motherboard failure, he was able to recover all of my priceless music production data and correct build and design issues from the previous owner. Would highly recommend his business!
I contacted Southwick Computer as my laptop was running slow and my printer no longer worked after a power outage at my residence. Robert arrived at my residence, determined what the issues were and solved the problem. Robert also updated my laptop to run more efficiently.
Robert is very professional and knowledgeable about computers. Should I ever have another issue with my laptop; I'm giving Robert a call!
Robert is exceptional in the way he works with you and how he explains what he is doing and how you should approach your system. He is also very explicit in the way he handles his instruction as to procedures. I would strongly recommend Robert in setting up your systems!
Robert of Southwick Computer Services set us up with a great new laptop, transferred all our data and got us running again within a week of when our old one died. Even gave us an in-service on the new one and patiently answered our many questions. We recommend him highly!
Southwick Computer Services is an outstanding business! I contacted Robert because I unexpectedly could not access any of my data. It seemed like the computer had put itself back into factory settings. I was frantic as I needed to get info to an accountant for tax season. Robert responded within an hour of my leaving a message. He took my computer to research the problem and within a day had solved the issue. He is courteous and competent. I highly recommend Southwick Computer Services!
Robert was very prompt and professional in working my laptop problem. Outstanding service and very reasonable rates!
We recently took over ownership of a shop in Feeding Hills and needed someone to assist with our internet in advance of our grand opening. Rob was quick to respond to our (incredibly short notice) request & arrived the next day resolving each of our issues with ease. He offered some wonderful tips to make our internet faster & was incredibly professional. Would highly recommend for anyone's business and personal computing needs!
Valerie Krolicki - Scoops of Agawam
Robert is the most competent, dependable, dedicated computer repair person that my husband Dave and I have ever worked with. And he offers prompt service! I am in computer education and Dave is a software engineer, but neither of us can repair a computer that is not working properly. Luckily, Robert is an expert in PC repair. He just did a fantastic job upgrading my husband's HP computer. It's like we bought him a new PC for less than half the cost of a new one. We highly recommend Robert of Southwick Computer Services.
Dave and Jackie Owens
Robert retrieved my data from a dead laptop and transferred it to my new laptop for a very reasonable charge. Highly recommend!
Hats off to Robert of SCS and a huge thank you. Called this morning and by 4:30 in the afternoon I had a very nice new (refurbished) computer with everything transferred from my damaged hard drive. Excellent service - very fair price!
Nancy Allen - Unicorn Meadow Farm
What a Gem! Robert resurrected both my 10 yr and 7 yr old MacBook Pro's for a fraction of the price of a new one. He was so quick, professional and thorough. Very consultative in his approach. He makes you feel comfortable by not speaking in acronyms or computer tongue trying to impress you. He listens and clarifies exactly what you are seeking from his services, provides options and sets clear expectations. Amazing customer service. I highly recommend Southwick Computer Services to anyone with a PC or MAC needing a tune-up to full blown upgrades and enhancements. Thank you Robert...you're my new BFF!
Giving this awesome business five stars seems inadequate. Robert has a range of knowledge, ability and skills, both interpersonal and computer, that it is truly remarkable. I had a laptop unexpectedly crash, and refuse to boot up, and was at a loss for what to do. I used my smart phone to search local computer services, and after reading the huge number of positive reviews online, I gave him a call.
We discussed what happened and he said that he could drive to my home in Westfield, pick it up and bring it back to his shop to see if he could somehow get into the hard drive to recover my data. As many people do, it seemed like my entire ability to function normally was dependent upon that laptop.
Foolishly, I did backups of my data directly on the laptop hard drive but neglected to transfer it to a portable external hard drive. Robert did an amazing job and recovered all my data, bookmarks, enumerable documents, spreadsheets, and thousands of emails filed in a vast number of folders. I could not believe it.
He even drove my laptop back to me after installing a new hard drive as I requested. His charges for this were extremely reasonable compared to other companies I previously spoke with. He even called me back afterwards twice to make sure everything was alright. It was. His level of service and skills are superb, and I highly recommend using Southwick Computer Services!
When I was having troubles getting into Windows on my Desktop gaming computer, Robert from Southwick Computer Services was quick to reply and offer help. He even offered to pick up my computer from my house and deliver it back once it was fixed. Quick and friendly service!! Great business.
My laptop hinge cracked big time, things around it started to look fragile and in danger of crumbling, losing ability to operate. I looked online for a company near me to call and most importantly "trust." Southwick Computer had 5 stars with 70 reviews, and all positive feedback. I called, left a message. Owner Robert Cranston called back shortly, and came right out to my home that afternoon picked up my laptop, gave me a receipt, and said he would see if it was fixable, but said Toshiba parts were unlikely to be available. My laptop was 2004.
He quoted me the diagnostic charge, extremely reasonable. He called me right back next morning, and said as he suspected parts for it were unavailable. He offered to quote me on a new computer, and said he would transfer all the info over for me if I wanted, and install the newest version of Microsoft Office for me. He gave me a few choices of laptops, explained the differences in what they had to offer, and pricing. He offered advice of what I needed based on my usage on my old laptop. He was so easy to work with, and on top of his game, I was happy to give him my business. He was done and ready to deliver my new laptop to me within a day or two.
He sat and went over the new laptop with me, and also helped me to setup 2 new Gmail accounts, could have done it myself, but was such a smooth quick process with Robert there. I was and am so pleased with everything about this business transaction. What I thought would be a major nightmare (as anyone who's done this before knows) turned out to be the opposite. No stress, no hair-pulling. No loss of files. No major learning curve. I couldn't be happier. I love my new laptop. The price was very reasonable for the unit and labor. I would and will recommend Robert/Southwick Computer to everyone I know.
Thank you Robert. You are a true gentleman, and offer the highest standards of business to your customers. A breath of fresh air in a world where every transaction by phone or online seems to be a challenge and a monumental undertaking.
Jeannine Manson, Suffield
Professional, courteous, second time using Robert’s services.
Very happy with Robert who helped me out. Very professional, courteous, returned my call very quickly and took care of my issue faster than expected. Very good experience.
Great Service! When my mother's computer was hacked I was able to call Robert for help. He was able to get my mother's computer up and running again. He was very kind and reassuring with her and also helped us understand preventable measures that could be taken to avoid a reoccurrence. Robert has also helped me out with my own computer tech problems. It feels great to have someone I can call who is trustworthy and affordable. Thank you Robert!
Outstanding service! I would recommend Southwick Computer to anyone for both sales and service. I originally sent a message over from his website about taking a look at a gaming laptop with a possible fried motherboard. Robert returned my call within maybe 20 minutes.
From there, we set up a time for him to pick up my laptop. Within a day, he had confirmed it was the motherboard and the part could not be replaced. He recovered all my files from the hard drive and recycled the computer.
I had already ordered a desktop from Dell, but because production and delivery would be delayed, I canceled the order and had Robert build me a custom gaming desktop. He even looked up the system requirements for the game I play to make sure the specs were ideal. The price I paid included a 24" monitor, wireless keyboard, and a 1 yr warranty and was cheaper than the Alienware (without monitor) that I was originally going to buy--and Robert had the computer built and delivered within about a week (as opposed to over a month from Dell).
I couldn't be happier--it's whisper quiet and lightning fast, even over Wi-Fi, and the graphics are sharp.
His customer service and technical knowledge is excellent and turnaround time is as fast as the new rig. Very courteous and pleasant to deal with. I will be ordering another laptop for personal use from him in the next few months.
I found Southwick Computer on Google search and I'm so glad I did. Robert is excellent! Very professional, courteous and is very prompt at responding. He picked up and dropped off my laptop and kept me updated via email. He explained everything in great detail and answered all my questions. I would highly recommend Robert. I will definitely use him again in the future for any computer issues and refer my family and friends.
My laptop had a flickering mouse pointer and I tried to fix it myself and in the process cleared all of my diagnostics. So my sister told me that Southwick Computer Services was great and I should call them to see if I can save my computer.
I called him and he came and picked up my laptop around 11am (very nice guy) and then came back with it 4 hours later that same day and it was fixed. Not only did he save and fix the laptop but gave me some great knowledgeable information. My laptop is now running like a Ferrari and I highly recommend this place if you are having issues with a computer.
Rob was great to work with. We discussed a couple of options on how to deal with a laptop with a broken chassis. I opted to replace it, and he had my machine back to me less than 24 hours after he received the part. The assembly is in factory condition again, and Rob was extremely prompt in our communication. All of the five-star reviews here are well-deserved.
Robert originally told me it could take up to a week for my PC repairs. I was pleasantly surprised when he called me the next morning after I dropped my PC off to tell me all was good! He himself was very kind and thorough about the explanation leaving no unanswered questions. Highly recommended!
Had my hard drive in my laptop fixed a little while back. Excellent service and was very fast. Would highly recommend going here for any computer repairs.
I struggled for years with slow internet and weak Wi-Fi while getting BS excuses from agents half-way around the world. Robert suggested I get my own equipment and switch providers.
Wow what a difference! I now have incredibly fast internet and strong Wi-Fi with great customer service. Robert hooked up everything, all I had to do was put in a new password. A true professional at a very competitive price. Southwick Computer Service is the BEST.
Robert is very honest and easy to work with. I can't say enough about how much he's helped me with my many computer issues. I can honestly say that Robert is at the top of the list for computer repair and service.
Robert was very nice from the beginning, my fiancé and I needed help with his gaming computer and he was very helpful, attentive, and informative while helping us. He told us everything he thought could possibly be wrong with it before he took it to fix it, as well as gave us tips and showed us how to do a few things. He has very reasonable pricing and we HIGHLY recommend him to EVERYONE!!
Robert, the owner of Southwick Computer Services is very knowledgeable, helpful, professional, prompt, and guarantees satisfaction. It was such a pleasure to work with him! I was looking to buy a refurbished laptop, and was not expecting a painless experience - I wasn't even sure what machine or operating system I should get into. But after listening to my "must-haves" and "don't needs," he matched me up with the right set-up. Not only that, but he came to my house, made sure it connected properly to my printer, and answered all my questions. Prices for his devices and services are quite reasonable. I would highly recommend Southwick Computer Services for computer purchase, repair, and other related services.
Robert was very professional, and responded back to me very quickly. I found him to be honest and knowledgeable, taking the time to explain things so that I was very clear about my computer's issues and what may be involved in its repair. He was also upfront about his initial fee and time frame. I would highly recommend him for repairs or even a new computer if you needed one.
Robert at Southwick Computer Services provides outstanding service for all your computer repair requirements. I've tried other repair services and Southwick Computer Services stands by far above all others. His service is very responsive and quick!
If you're having trouble with your computer, seek no others and give Robert a call!
Great Service! Friendly, efficient and thorough. Robert was so helpful with fixing my computer. He picked it up and went above and beyond to service it.
I would recommend Southwick Computer to anyone in need of computer service.
Extraordinary business! Quick response and turnaround time! Robert even picked up my laptop from my place of business. An incoming snowstorm threatened delay of the scheduled return of my repaired laptop. Robert contacted me on a Sunday and was able to return the computer ahead of schedule and avoid any delays. Nothing short of 5 star!
Ben B. - FSC Insurance Agency
Robert was very knowledgeable and was able to resolve my issue quickly. The issue was diagnosed within hours and resolved the next day.
He was very professional, and when the work was less than he anticipated, he adjusted the cost accordingly. I hope I never need this service again, but if I do, I will call Robert.
Robert was very quick and professional when we worked together. More importantly he was very honest even when my repair was beyond the scope of things and he referred me elsewhere.
He will be my first call when I need help again!
Greg Viggiano, Owner - Trilogy Health
My MacBook Pro was bogged down and the HD was totally filled. I called Robert, who came & got my laptop, replaced the 500GB HD with a 1TB solid state drive, boosted my RAM from 8 to 16GB, and then moved all my info from the old HD to the new hardware.
The price was reasonable, my machine works great and I avoided having to buy a new computer.
Robert also found a refurbished MacBook for my wife, again at a very reasonable price.
Robert knows his stuff, and gets the job done in a timely way. I would recommend him to friends and family without hesitation.
Very fast and efficient service. Robert takes the time to understand the needs of his customers and personalizes accordingly. Highly recommend getting all of your computer needs taken care of from here.
My laptop screen was replaced super quick and a lot cheaper than I was quoted other places!
Robert was responsive and honest with his time. Great pricing. Delivered my laptop back to me when it was convenient for me, and didn't leave until I saw for my own eyes that what he did actually fixed the problem, and even gave me some computer tips. Great experience.
Robert was GREAT! He picked up my computer, texted me info in a timely manner, was upfront and realistic about pricing AND...he was comfortable fixing my Mac which can be hard to find.
Currently with quarantine most businesses are shut (and I can't just pop in the Apple store, my call to Apple support was a joke) but he followed social distancing and got me back up and running fast! He even sent me home with written directions on my new set up!
Moe Shea, Owner - Red Riding Hood's Basket
Robert helped me get my laptop working after months of not being able to boot it up. The issue was fixed quickly and has been working since. Highly recommended.
Could not have asked for better service! Robert worked quick, had great communication, was polite and all for a fair price. Will definitely be using him again for any computer needs. Stop looking around now - this is the guy you've been looking for!
Great service, great communication, explained what was wrong with my Chromebook (what I thought was a laptop). Rob even threw in a flash drive for me. I was very happy with the price. I will continue to go to him for my computer needs.
I highly recommend Southwick Computer Services. Robert is the best! He will diagnose and repair your laptop or computer quickly and at a very reasonable cost. He also provides a wealth of information and guidance that can't be found elsewhere. I will always go to Robert for my computer issues.
Robert is amazing! I am pretty computer literate and he was able to assess my needs and build me a great computer for an even better price! He's extremely knowledgeable, very personable, and was very easy to talk to. I would highly recommend him to anyone and will be a returning customer for life!
Robert was fast, professional, and extremely thorough. Thank you so much for quickly fixing the fans on my gaming laptop. I called around other places that weren't even willing to look at it for me and Robert fixed it in literally 1 day. Will definitely be calling again in the future. Thank you!
Southwick Computer Services was amazing! A very quick response - I got my laptop in for service right away, it was diagnosed and upgraded the same day, then delivered back directly to my home - truly fantastic. I highly recommend Robert - very professional, friendly, knowledgeable and a pleasure to work with.
Honestly, I can’t say enough greats things about Southwick Computer Services and Robert. I had recently ran into what I thought would have been catastrophic computer failure. (business computer with irreplaceable important documents.)
After contacting Southwick Computer Services, Robert promptly began diagnosing and problem solving the issues with the utmost urgency.
Knowing that my computer was the backbone to my business, Robert wasted no time getting it up and going. He was able to not only fix it but made it operate as fast as the day I bought it. Extremely professional and knowledgeable.
Really took the time to explain each issue and educate me on the manner. Needless to say, Robert is continuously making sure our equipment is operating at full potential.
Ben Tillem - 4 Brothers Construction
Robert was fantastic to work with on my recent computer issues. He was responsive, efficient and cost effective. I appreciate his honest opinions and the options he recommended and would not hesitate to use his services in the future.
Robert does great work. He is very knowledgeable, expedient, and fair priced. Glad we found such a talented individual locally that we can trust our computers to.
Robert provides fast and friendly service and gave me great advice!
Matt Jolie, Owner - Congamond Pizza
Owner is knowledgeable and professional. Highly recommend SCS.
Took care of my problems quickly! Will use again.
Robert was amazing. He came to my house within an hour of placing my call. He quickly identified likely problems. He brought my computer back to his shop, found the problem and called me within one day to discuss what needed to be done.
One day later, my laptop was back and I was back in business. He made sure I understood what he had done and gave me pointers on how to help avoid the problem again. He backed up my computer and showed me how to do it weekly.
So less than 48 hours from making my call, my computer was fixed, my data was backed up, and I never had to leave my home. And on top of that, his price was very fair. I trust him and highly recommend him.
No need to look any further for computer repair! We had an issue with our home computer where we needed a new hard drive.
Robert returned my call the same day and even picked up my computer!
Fast turn around time, extremely knowledgeable, overall a fantastic experience!
Mark and Brittany Jamgochian
I'm one who doesn't understand what those little electrons do when they race around inside the box. After talking with Robert for just a short time, I knew he was the one to speed the little buggers up a bit.
When Robert brought the computer back, connected up the mass of cords, and turned it on, I could see right away that he accomplished what he promised he would do.
Miracles don't adequately describe the results. The computer works better than it did when new. I'm impressed! Many thanks, Robert, for your prompt and expert service.
Lightning fast and friendly service and very affordable rates.
Robert was excellent and got us up and running right away. I would definitely use him again and highly recommend him.
Awesome prices and very quick turnaround time way better than Dork Squad!
I'm very happy😁 thank you again Robert!
Great service! We had our laptop repaired, updated and back home in 2 business days, with free pickup and delivery by the tech. Highly recommended.
I was having issues with my laptop being very slow and taking what seemed like forever to boot up. Rob with his computer expertise, quickly diagnosed the issue to be my internal hard drive.
After installing a SSD hard drive, doing some virus removal and a tune up, my laptop is better than new!! It's quicker than it has ever been! I make reasons to go on my laptop now.
I am extremely satisfied with the services that I received and I highly recommend Southwick Computer Services to everyone. Thanks again Rob!
I am extremely satisfied with the service I received from Southwick Computer Services.
Robert responded quickly and picked up and delivered my computer to my home which was a plus! My computer runs better now than when I purchased it which says a lot!
I would not hesitate to call on him again if needed. I highly recommend Southwick Computer Services!
I am beyond impressed with the exceptional customer care, speedy service and thorough explanation/diagnosis I received from the gentleman working here.
I brought my laptop to him in what felt like a crisis and within hours I had a diagnosis, proposed solution and estimated cost for the services. I went ahead with his suggestions and have had no problems or concerns since getting my laptop back.
I am not the most computer literate person out there, so finding someone who is trust worthy and honest was important to me, and he checked all of those boxes and surpassed all expectations. Thank you, you have a lifelong customer in me!
When I developed a virus that locked up my screen, I called Robert and he came to my rescue immediately. He cleaned out all the bad stuff quickly, and had me back in business within hours. He's the guy to see for any computer problems. Period!
Gary Winn, Owner - New Ears Affordable Hearing Care
Southwick Computer Services is one of the best places to go if you have computer issues! He is very professional, polite, and dedicated to his customers.
He will work day in and day out to get your problem resolved and the prices are amazing compared to other places.
Southwick is definitely the place to go if you're having any computer issues. It's a great business thanks to Robert and if I have any further issues in the future, I'll be going to him exclusively.
On time, fast appointment as well as being knowledgeable, friendly, professional, and most of all - fixed right at a great price!
I brought my laptop to have it fixed only to have it stop working again. I THEN CALLED SOUTHWICK COMPUTER and not ONLY did Robert fix my laptop, but it was CHEAPER than the other place as well!
Customer Service was outstanding! Will always call Southwick Computer for my devices A+++++++ Thank you Robert!
I want to thank Robert for his help with my computer charger and battery. He went the extra mile to provide me with additional information on the proper way to charge my computer battery.
In addition he removed my computer battery, discharged the caps, re-seated the battery. He then charged and discharged it many times (over ten times) to ensure it was fixed. I have now found a computer service I trust. I would recommend him to anyone with a computer issue.
My go-to local business for computer repairs by far! Rob the owner is extremely friendly and knowledgeable, and always gives an honest and fair opinion upon diagnosis. Highly recommended for prices and services!
Robert assisted me. He diagnosed my PC issue quickly, gave me a prompt and firm quote. Fixed my PC within a day of getting the part, even fixing something he found while solving the original issue. The additional fix was at no charge. All of this with Free pickup and delivery. Highly recommend. It's great to have a local expert to call upon.
I called about a fan issue with my laptop. Robert responded within minutes, coming to pick up the laptop and resolving the issue that day. Terrific service, knowledgeable, and very reasonable prices. So glad I found him!
People say that great customer service is a thing of the past, but I'm pleased to say that it's alive and well at Southwick Computer Services. I called Robert with an issue with my laptop and he responded quickly.
He actually came to me and picked up my computer and had it fixed by the next day. I cannot recommend this company enough!
Frank Bond, Owner - Stateline Video Games
Southwick Computer Services has come to my aid on two different occasions. I first used Robert's expertise to fix my daughter's older iBook. He not only did it within a short amount of time, he also stayed in touch with me to communicate and explain all the steps needed to get the computer operational. His price was reasonable and the laptop is running better than ever before!
The second time I reached out to Robert was when I lost an important document on my home desktop. Robert spent a good amount of time trying everything possible to retrieve this document, but it was not to be found. Robert was quite troubled by this and did not give up easily. In the end, he relented but not without a great deal of empathy for me. He did not make me feel inadequate (although I do when it comes to technology).
I appreciated his hard work and will use him again for my computer needs. Southwick Computer Services is a great business to have in your corner for all your computer needs. I would highly recommend Southwick Computer Services! The best part, besides his skill and patience - he picks up and delivers.
I'm so happy with my experience here, as a student I use my computer a lot and when it broke, I needed it fixed quick. Robert picked up my computer at my house, kept me informed about its progress, and quickly delivered it when done. Plus the pricing was so reasonable, I recommend Southwick Computer Services.
Great Service! I had a problem with my laptop and found Southwick Computer Services on a Facebook Ad. I called and spoke with Robert. He met me that day at my house and picked up the laptop. He called me through the day to keep me informed of the diagnosis.
When finished, he dropped off the laptop at my house, set the laptop up, and went over what he did. The laptop looks and runs like new. Very reasonable price, saved me buying a new laptop. Highly recommended!
The service was awesome. Immediate response, thorough explanation and repaired laptop fan problems quickly. Price was very reasonable. A big thumbs up from a happy customer. 👍👍👍
This man did something that nobody in 2 years was able to do on my Mac, multiple trips to Apple and many other places. Took Rob only a few hours, amazing work and very professional. Wouldn’t recommend anyone else besides him
Robert came to the house and picked up my laptop. We told him the power on button was not functioning.
He took the computer to his home office, opened it for diagnosis, found the power button had lifted off its solder pads on its circuit board.
Rather than order a new power button (Best Buy had said that was the only option and suggested I buy a new computer), Robert resoldered the button, tested the functionality, and returned the computer within 3 hours at a very reasonable price.
I will use his services again and recommend him highly.
He was honest and very knowledgeable about my computer issue I was having. The prices were very reasonable compared to what Staples and Best Buy charge. Highly recommended!
Loved working with this business!
Came to pick up my computer (a service that is super convenient) and assessed it quickly.
When the news came back that my computer had died completely, Robert worked with me to pick out a great computer that fits my purposes extremely well.
He kept open communication throughout the whole service, keeping me up to date with what he was doing or the tracking of my new computer.
I called Rob in a pinch when my laptop crashed. He not only fixed the problem quickly and inexpensively, but kept me updated throughout the entire process. I cannot recommend Southwick Computer Services highly enough, and I will never go anywhere else!
Brian Gwozdz Rare Books
I made the decision to upgrade the RAM in both my desktop and laptop computers. I am relatively new to the Westfield area so had been on the lookout for a small computer repair business. I am so grateful I found Robert of Southwick Computer Services!! He not only upgraded the RAM, but also upgraded my hard drives - and just in time as the laptop hard drive was on it's last legs. Robert is a great communicator, stayed in touch with me every step of the way and saved me time by picking up and dropping off my equipment. Both work fantastically! Thanks Robert!!
Great service! Repairs done quickly and professionally. Would highly recommend if you have any computer issues. It’s hard to find a specialist who you can trust and actually knows their stuff. I had brought my laptop to Geek Squad and they spent days on it without any success and actually told me to just buy a new one! So I went to Southwick Computer Services and Robert was able to access my hard drive issue and return it back to me fully fixed in 2 days! Thanks Robert!
Rob is my go to guy for all my computer needs. His work ethics, dependability and knowledge are outstanding. I would tell you this in person. I would be lost without him.
The technician took care of my computer issues in no time! Reasonably priced as well.
I'm glad I found a small business that doesn't cost an arm and a leg, and yet got the job done :-)
Rob knew exactly how to fix my computer problem and did it quick. Prices were awesome, way better than Geek Squad who costs an arm and a leg. Highly recommended!!!
Fast friendly service and reasonably priced. Highly recommended!
Fast, quality service at a great price. I highly recommend him for your computer needs.